Booking Terms and Conditions

Check In

Sites: after 11am, cabins: from 2pm

Check Out

Sites and cabins: 10am

Reception Hours

Office Hours: 8:30am-6pm weekdays and 9am-5pm weekends. These hours are extended during peak periods. As a courtesy please make arrangements for out-of-hours arrivals and departures with office staff prior to your stay.

Changes and Cancellation

Here at BIG4 Ulverstone Holiday Park, we endeavour to do all we can to make your stay with us enjoyable. We understand that at times you may need to change or cancel your travel plans, so the following cancellations/changes conditions apply:

  • If a cancellation is less than 28 days prior to arrival the full payment is forfeited.

  • If a cancellation is 28 days or more prior to arrival, a refund will be provided less a $50 administration fee per site/cabin and credit card fees if applicable.

Pets

We love dogs here at BIG4 Ulverstone! We allow well-behaved dogs all year round, including all peak periods, on sites and some cabins. Please discuss your dog bookings with us. Dogs are note permitted in park buildings with the exception of registered Guide Dogs.

An additional $25 cleaning fee is applicable for all cabin bookings with a dog and is charged upon arrival.

Deposits and Payments

A deposit of 1 night or payment in full by credit card is required at the time of booking (dependent on time of year and the day of your booking). The park will process this against your credit card and send a confirmation email. If you have decided to direct deposit your payment(s), please provide your reservation number and name as a reference: BSB: 067-406 ACCT: 10286011.

Peak period payments require full payment prior to arrival by the following dates.

Christmas 20th December -24th January:                           1 October

Australia Day Long Weekend:                                                   27th December

Easter Long Weekend:                                                                1 February

March Long Weekend:                                                                10 February

November Long Weekend:                                                        3rd October

All other periods:                                                                          2 days prior to arrival

These can be paid in instalments via arrangements with reception.

Fees

Site Extras: $15 per person per night. Cabin Extras: $25 per person per night. Bonds: A bond payment may be requested at time of booking or check-in. This will be refunded within five days based on satisfactory inspection of the accommodation/satisfactory behaviour of the client(s)/group. Damage/Undue Cleaning: Any damage or extra cleaning as a result of your stay will result in extra charges being applied to your account and processed on your credit card.

Spirit Of Tasmania guests

We offer flexible check-in and check-out options for Spirit of Tasmania travellers.  Please advise us of your ETA and we will ensure you are able to arrive and depart at a time to suit.

Smoking:  Please note that smoking is not permitted inside any cabin, holiday park facilities or in and around the community areas.

Guaranteed Sites/cabins: Please note that whilst we do our best to cater for guest requests, we are unable to guarantee site or cabin numbers. You are guaranteed a site or cabin within the category that you have booked. Due to operational reasons, sites and cabins are allocated at the discretion of the park and may be moved without notice to a site or cabin within the same category, for example due to a maintenance issue or to accommodate a new booking.

Photography and social media: You and your children may be photographed for marketing purposes. Photos may be posted on social media. Please advise upon check-in if you do not wish to be photographed.

Eviction

We reserve the right to evict guests from the park who are deemed by management to be:

  • Behaving in a socially unacceptable way;

  • Causing damage;

  • Disturbing other guests;

  • Using unacceptable language;

  • Concealing a dog in unpermitted accommodation;

  • When all guests in a booking are under the age of 18;

  • Not the guests as stated on the booking and/or credit card;

  • Otherwise breaking Park Rules.

    No refund will be given, and charges will apply for any damage caused.

ABN: 50 534 151 461 ACN: 602 363 584